Customer Service

Description:

Your role: Joining an extremely busy team, you’ll be dealing with customers who have come to the end of their policy and are looking to renew. So, it’s about explaining why their quote may be different from the previous year, making sure they’re comfortable with their new quote, and handling any of their concerns, so they’re happy to stay with us. That means talking confidently about our products, giving them accurate information first time, and making sure they understand everything, so they don’t need to call us back.

What we offer: Join us and you’ll find a different way of doing things. We call it the 4Cs. So, we focus on getting it right for our colleagues, customers, company, and community.

Benefits you’ll receive:

• Up to 5% annual discretionary Bonus

• Hybrid working (1 day per week in the office with the option to do more depending on your preference)

• A fantastic open plan modern office

• We promote a relaxed, friendly & diverse working environment

• 'Harrys’ - a great onsite restaurant, with a wide range of choice at breakfast and lunchtime & an on-site Costa coffee

• Generous holiday allowance

• Pension match up to 10% of your salary

• Life insurance (4 x base salary)

• Discounted Hasting Direct products

• Discounts & cashback with well-known retailers

• Tech scheme, cycle to work, health assessments, and skin check - on completion of probation

• Refer a friend scheme - earn £500 for every friend you refer

• We will provide you will all the tech that you need! Including a brand-new Microsoft Surface laptop

Our straightforward recruitment process: