Description:
Main duties/tasks
- Supporting the promotion of RoS and the services and products we offer to a wide range of external stakeholders.
- Support collaboration with stakeholders on complex issues, providing excellent customer support.
- Organise own workloads to meet the needs of external and internal stakeholders.
- Supporting the business needs of RoS, including the expedite workstream.
- Supporting teams throughout RoS by embedding across business areas and being aware of business changes that would affect external and internal customers.
- Supporting products and projects from a stakeholder aspect.
- Build long term relationships.
- Build knowledge of the business to share with others.
Supporting Customers
- Act as the key link between RoS and our customers, providing appropriate guidance in all matters.
- Seek opportunities to work with stakeholders creating positive association with RoS.
Raising Awareness
- Support the creation and implementation of stakeholder engagement plans around products and services.
- Provide support at a range of stakeholder events and webinars, experiencing presentation techniques.
- Promote a high quality and professional view of RoS.
- Inform about changes in policy or practice.
- Identify opportunities to promote existing products and services.
Planning and Reporting
- Use Salesforce CRM system to capture detail of stakeholder contact, plan activity, update records and derive reports.
- Keep engagement plans up-to-date and circulate in line with requirements.
- Collect, collate and present customer insights, identifying trends and potential issues.
- Share achievements and customer feedback with colleagues.
- Essential administration responsibilities.
Person specification
Technical/Experience
- Has a proven track record of building and maintaining positive customer relationships and collaborating with colleagues to deliver positive outcomes for customers.
- Demonstrated ability to plan, organise and prioritise workload within timeframes, to coordinate the outputs and to deliver results.
- Is a customer advocate and regularly goes the extra mile for the customers.
- Strong communicator – writes and speaks with impact.
- Reliable, self-motivated and a team player.
Changing and Improving/Analysis and Making Effective Decisions (cluster)
- Proactively learns from customer issues and takes insight back into the business
- Ability to analyse information and provide advice and feedback to team members, offering recommendations/requirements ensuring information to accurate providing advice and feedback ensuring accurate decisions.