Customer Operations Planner

Description:

The successful individual will be responsible for providing a high standard of operational support in order to deliver efficient services to the Company’s customers. You will be key in establishing and maintaining good client relations and manage stakeholders both inside and outside of the organisation.

This role will be part of the Operations Planning Team, which is based in the Middlesbrough office, which covers all UK towage operations. You will work to an agreed rota system to ensure the Company provides a 24-hour coverage for operations (This will include day and night shifts). Occasional overtime may be required.

Key responsibilities include;

• Manage bookings and changes for towage operations co-ordinated through the Centre and ensure information is recorded and passed in a timely manner to the relevant employees.
• Maintain excellent relationships with their clients and other organisational stakeholders,
• Accurately enter all necessary data and information into the Company’s booking, scheduling and invoicing systems.
• Organise the scheduling and logistics of crew and Tugs in order to ensure the most efficient use of assets to deliver optimum service.
• Work closely with the technical department to ensure that Tugs are available for scheduled maintenance as and when required.
• Prepare and maintain operational plans and identify potential commercial opportunities.
• Liaise with the crewing department to maintain operational availability and ensure compliance with relevant working time legislation.

The ideal candidate will have the ability to process and record information accurately, will have knowledge and experience of maritime logistics and the ability to absorb information, prioritise tasks and make informed decisions. You will also be proficient in IT.