Customer Operations

Description:

As an AML Executive, you’ll be part of our growing Customer Operations team. You’ll be running daily AML checks for both new and existing customers and will use a variety of software and resources to make actions on customers’ accounts. You’ll also be helping our Support Team and Compliance teams with any extra administration duties. Finally, you’ll be looking at each of the processes you’ll perform daily as a whole and using your experience to see how these could be improved from both a customer and operational perspective.

What you'll do

• Work closely with the Support team and Compliance teams
• Running daily ‘first line’ AML checks on all customers where the app can’t verify their identity
• Completing a daily workflow of direct debit set up checks
• Helping customers to change their direct debits using approved checks and processes
• Speaking with customers to obtain their correct details in order to properly set up a Lifetime ISA account
• Assisting with statement requests from customers and other financial providers
• Performing account verifications when a customer wishes to transfer out from Moneybox
• Working with the wider team to review and suggest improvements to all aforementioned processes