Customer Experience Standards Lead

Description:

As the Customer Experience Standards Lead, you will develop comprehensive standards for customer interactions and experiences, fostering strong relationships across departments to integrate these standards for an enhanced overall experience. You will set the standard for Places for People and look externally for best practise and use this to benchmark our standards and our drive to excellence. A deep understanding of what drives a great Customer experience is key to this role as our Colleagues will look to you for your expertise in this space.

You will develop improved ways of monitoring and tracking performance and provide regular reports and updates to senior management and business areas, detailing the status of our Customer experience standards, including successes, challenges, and recommendations for improvement.

Please note there will be some requirement to travel for nationwide meetings. Whilst you be working from home there will be a small element of travel to one of our local offices (usually our London office) up to 3 times a month to facilitate collaboration with the wider team. This will be discussed at the interview stage.

For more information, please download our job profile available on our website.