Description:
Building effective, collaborative relationships between supply chain staff, National Accommodation Management Service (NAMS) Pinnacle Housing Officers (HO), Defence Infrastructure Organisation staff (DIO) and military stakeholders to improve the lived experience of Service Families.
- Establish and develop regular Housing Surgeries at each site ensuring that Pinnacle Housing Officers and Occupancy Groups are engaged to support the surgeries.
- Act as first point of contact for Amey relating to family issues with both customers and DIO staff referring and escalating issues as appropriate.
- Develop a community engagement program and local impact plan to identify and address issues that impact the lived experience and secure community involvement in the design and delivery of community engagement activity.
- Play an active role in capturing performance and customer satisfaction information, analysing customer feedback and recommending service improvement initiatives.
- Support supply chain operatives to ensure families are kept informed of complex repairs or changes to the plan.
- Take photographs of SFA prior to move in and upload to the customer portal
- Coordinate the activity of the Estate Custodian to ensure the Estate is managed in line with contractual obligations and properties meet the move in standard.
What makes this role unique isthe CCEOs will ensure their site achieves Amey Infrastructure contractual outputs, remain safe and compliant whilst remaining customer focussed.
We Want To Hear From You If You Have
Experience of managing properties through the occupancy cycle to include:
- Management of operational delivery of Housing Specific Task Schedule
- Collaborating with Supply Chains to achieve KPIs
- Negotiating and influencing stakeholders to agree property requirements.
- Customer focussed with a passion to work collaboratively with all stakeholders to drive up customer satisfaction
- Chartered Institute of Housing L3 Certificate or equivalent
- Management level qualification in H&S and Environment (e.g. SMSTS)