Customer Centre Advisor

Description:

As a customer centre advisor, you're the specialist on the other end of the line, creating once-in-a-lifetime trips and making our customers' dreams a reality. You'll be ready to tackle each challenge as it comes, and spot opportunities to promote amazing products and services that our customers may not be aware of. Importantly, you'll always look for ways to add your own dash of Virgin flair - creating those magnificent moments they didn't even expect.

Our people are the heart and soul of our success! Without them, we couldn't get off the ground. We'll mentor you and help unlock your true potential, giving you amazing training opportunities to build and grow your care.

Day to day

• Taking inbound calls from new customers, booking flights, assisting in any queries, and engaging with our frequent flying members
• Offering our customers irresistible, effortless, transparent and memorable experiences, providing advice and guidance to help them find the right product that suits their needs
• Ensuring high levels of attention to detail and providing accurate information, to minimise the need for the customer to contact us again
• Maximising revenue at every opportunity, by listening to customers and their needs and upselling where appropriate

We've learned to adapt our ways of working significantly - meeting virtually over the coffee table or setting up workspaces in our spare rooms. But we also recognise the importance of having your teammates on hand to support you and set you up for success, especially when you're starting out.

That's why we provide a flexible balance between home and office-based working, so after successfully completing your seven-week induction, your working week might look like two days in the office and three days from home.

About you

Because our customers contact us from all around the globe, we operate 24 hours a day, 365 days a year.

Thinking of applying? See if this sounds like you:

• Free to work different night shifts between 1800 and 0700, including some weekends
• A passion for building excellent relationships with customers - adapting to each and every one for a personalised service
• Have a confident, can-do approach
• Can learn to use online systems that will enable you to do your job