Customer Care Professional

 

Description:

Ethical Nutrition is seeking a part-time Customer Care Professional to join their passionate team. The role focuses on delivering exceptional customer service, managing queries, and providing administrative support. You will be the voice of the company, ensuring each customer interaction is positive, warm, and effective.


Key Responsibilities

  • Provide exceptional customer service via email, chat, and social media channels.
  • Resolve queries quickly and warmly, including those related to products, orders, and subscriptions.
  • Actively identify and flag areas for improvement in the customer experience.
  • Stay up-to-date with product information to offer tailored advice.
  • Collaborate with the team to improve operational efficiency and enhance customer satisfaction.
  • Provide general administrative support to the team.

Requirements

  • Proven experience in customer service with excellent problem-solving skills.
  • Excellent communication skills, with the ability to write clearly and warmly.
  • Comfortable using CRMs, email systems, and other tools.
  • Team player who values collaboration and feedback.
  • Bonus points for experience in eCommerce, wellness, or similar fast-paced industries.

Why Join Us?

  • Work in a dynamic, fast-growing company that values ethical practices and employee contribution.
  • Competitive pay with significant earning potential.
  • Flexible working arrangements.
  • Staff discount on all products.
  • Be part of a passionate and supportive team making a positive impact.

Organization Ethical Nutrition
Industry Ecommerce Jobs
Occupational Category Customer Care Professional
Job Location Worcester,UK
Shift Type Morning
Job Type Full Time
Gender No Preference
Career Level Intermediate
Experience 2 Years
Posted at 2025-01-21 4:36 pm
Expires on 2025-03-07