Description:
Take a look at our current vacancies. If you see a vacancy that is right for you, we encourage you to apply!
The Financial Ombudsman Service is a free and easy to use independent organisation that plays a vital role in UK Financial Services. Every year we help resolve thousands of disputes between consumers or small businesses and their financial service providers.
Working hours: 35 hours per week. Working within the hours of 8am to 5.30pm Monday to Friday.
Salary: £24,100 + benefits *
Contract: Permanent
Start date: Monday 10th March 2025
Location: Coventry, CV1 2GN
Our permanent hybrid policy sees us all working at least four days across a fortnight in the office.
The Customer Call Hub acts as a first contact point for our customers at the start of their journey with us, and throughout all stages of their complaint. As the voice of the Service we need to answer calls quickly and efficiently, being experts in relevant questioning and quick understanding through knowledge and experience to ensure a smooth journey for all our customers so that their complaints are being progressed accurately and in a timely manner.
As a Customer Call Hub Adviser, you will develop knowledge of our product areas, processes, understanding what we can and can’t help customers with and where to go for help. Full training will be given.
By listening carefully, asking thoughtful questions, thinking pragmatically, and communicating empathetically, you’ll quickly understand and get to the heart of the problems customers bring to us and gain the confidence to progress their complaints quickly.
Key responsibilities for the Customer Call Hub Adviser:
To be considered for this role, you’ll need to show us that you’ve got the right skills and motivation.
Minimum criteria:
Desirable Criteria:
Why the Financial Ombudsman Service?
We are a values led organisation. Our values define our culture, influence our decisions, and underpin our vision and strategy. They set out how we play our PART through Purpose, Ambition, Respect and Trust. You can learn more about our values here: https://www.financial-ombudsman.org.uk/who-we-are/aims-values
We also offer an attractive, competitive salary and flexible benefits to suit our people. Here’s a list of some of the many benefits and perks you can get for working with us:
How do I apply?
Please upload an up-to-date copy of your CV explaining any gaps in employment.
Applications need to be submitted by 11:59pm Thursday 16th January 2025
Recruitment Process
Eligible candidates will be invited to complete a short online assessment. Successful candidates will be invited to an Open Day on the 20th January at our Coventry office to have a F2F interview.
A full job profile is available on request and will be provided to shortlisted candidates prior to interview.
We’re proud to be an inclusive employer
We view diversity as fundamental to our success and welcome applications from underrepresented groups across all communities.
We’re committed to being a great place to work– attracting and developing people from the widest possible range of backgrounds. We want everyone to perform at their best and feel able to be themselves. We understand that if we’re diverse and inclusive, we’ll better understand different perspectives, which is fundamental to our job resolving financial complaints.
We welcome applications from Black and other ethnic minority candidates, and female candidates, for all positions and particularly so for senior leader positions as they are under-represented within the Financial Ombudsman Service at this level.
Organization | Financial Ombudsman Service |
Industry | Banking / Financial Services Jobs |
Occupational Category | Call Hub Adviser |
Job Location | Coventry,UK |
Shift Type | Morning |
Job Type | Full Time |
Gender | No Preference |
Career Level | Intermediate |
Salary | 2 - 2 | £ / Monthly |
Experience | 2 Years |
Posted at | 2024-12-27 3:55 pm |
Expires on | 2025-04-15 |