Customer Accounts Advisor

Description:

The team is part of the Customer Service directorate based out of our office in Oldham and contact with customers is predominately over the phone. Our main purpose is to prevent customers getting into debt and ensure they maintain a healthy account balance. This involves working with new customers to set up monthly direct debits, proactively contacting customers when they have missed a payment, setting up plans to reduce arrears and giving tips and guidance about managing income and avoiding missed payments in the future.

What we’re looking for
Our best Customer Accounts Advisors are from a variety of different backgrounds, so we know that experience in housing or collections isn’t essential. But we also know that to succeed in this role you need to be dynamic, enthusiastic and target driven with a passion for negotiation.

You’ll be a talented communicator with the ability to handle challenging conversations while delivering a great service. You’ll find working to targets exciting and motivating - after all, what’s better than being in competition with last months you?