Cprd Senior Infrastructure Operations Engineer

Description:

The Senior Infrastructure Operations Engineer role offers an exciting opportunity to help build on the CPRD’s 30-years of providing data for drug safety and epidemiological studies, resulting in over 3,500 peer-reviewed publications investigating drug safety, use of medicines, effectiveness of health policy, health care delivery and disease risk factors. Join us to help support delivery of our real-world research services that inform clinical guidance and best practice. The post holder will possess management skills and Azure administration expertise to manage and maintain the core Azure-based infrastructure that underpins CPRD’s interventional and observational research services platforms.

The post holder is responsible for supporting CPRD’s infrastructure operations according to industry and organisational best practices, standards, service requirements, and key performance indicators (KPIs); providing specialist technical support and assistance to projects, ensuring delivery of non-functional requirements and continual service improvement; assisting in the provision of first class services and consistent levels of infrastructure capability, as required by CPRD.

Key responsibilities:

• Manage the effective operation of CPRD’s research IT systems.
• Develop and implement IT Service improvements.
• Manage incidents and resolve problems.
• Liaise with service providers and partners as well as managing a team of people.

Person specification

Our successful candidate will:

• Educated to degree level, or equivalent, in either a computer science-based, IT-based, or related discipline or industry qualifications at a professional level such as ITIL Foundation.
• Have hands on experience of managing Azure service components to ensure they meet business needs and performance targets.
• Have hands on experience of experience of carrying out the routine configuration, installation, and reconfiguration of IT systems, optimising performance, scripting, and forecasting resource needs.
• Have hands on experience of investigating problems in systems, processes, and services, determining the appropriate remedy and assisting with the implementation of remedies and preventative measures.
• Have hands on experience of implementing changes based on requests for change and applying change control procedures.