Description:
At AXA we work smart, empowering our people to balance their time between home and the office in a way that works best for them, their team and our customers. You'll work at least 40% of your week away from home in the office moving to the majority of your working week from September 2025. Away from home means either attendance at one of our office locations, visiting clients or attending industry events.
What you’ll be doing:
- Detect, defend and deter motor claims fraud against the Group to include suppliers, customers and third parties, acting individually or in concert as organised fraudsters.
- Manage a portfolio of suspected fraudulent claims of all types and managing the same until completion using a combination of investigation techniques at our disposal to embed strong evidence gathering practices to secure the correct claims outcomes – within authority and referral guidelines. Adept use of validation techniques and tools available to validate claims. Develop those at Counter Fraud Investigator level in the use of these and any new tools obtained.
- Actively seek out and share general intelligence with industry contacts, undertake specific pro-active enquiries based upon the output of data mining / analytics tools where available.
- Assist police in criminal prosecutions by preparing statements in accordance with relevant legislation and present evidence in court where required.
- Help in analysing repudiation/walkaway rates/Fraud savings to identify trends and suggest changes in rules/process/identification/investigation opportunities.
Due to the number of applications we expect to receive for this role, we reserve the right to close this advert earlier than the listed closing date to ensure we’re able to effectively manage interest. Therefore, if you’re interested in joining us at AXA, please don’t hesitate to apply.
What you’ll bring:
- Practical claims experience essential, Counter Fraud experience desirable and Personal Injury claims experience desirable.
- Knowledge of claims reserving and assessment methodology.
- Expert knowledge of motor insurance principles and relevant legislation, case law, products, policies and claims philosophy.
- Strong understanding of arbitration, legal liability, the legal environment (litigation approach) and tactics appropriate to customer and third-party claims.
- Detailed end to end knowledge of claims process including quantum assessment.
- Track record of interacting with key agencies such as IFIG, IFB, IFED, FOS, Police, (operational awareness) ABI, FSA (strategic awareness).
- Awareness of broker / Corporate Partner environment and the importance of such relationships.
- Application of managing the key types of fraud affecting claims handled across AXA UK with excellent knowledge of those affecting specific workstream.
- Willingness to partake in the ACFS or Counter Fraud Investigator Apprenticeship.
- Excellent coaching skills.
- Excellent planning and organisational skills, perceptive and keen attention to detail is essential.