Council Tax Accounts Officer

Description:

At the Royal Borough of Kensington and Chelsea, we put local people and businesses at the heart of everything we do, working in partnership with them to provide quality services that are responsive, effective and efficient. Committed to acting with openness, honesty, compassion and humility, we aim to listen and understand in a way that is respectful, encourages involvement and meets the needs of all our communities.

The Role:

We have a number of positions available in this important role, where you will join our busy Council Tax team responsible for the administration, collection and recovery of Council Tax for the Royal Borough of Kensington and Chelsea. You will be an integral part of the team dealing with our diverse community via multi-channels including phone, email, face to face and post. You will update the Council Tax database in accordance with legislation and information received, always ensuring that your work conforms to the documented quantitative and qualitative targets.

You will ensure that each customer is provided with an excellent and compassionate customer service practising first contact resolution. A compassionate approach to every challenge is required as you assist people to pay their taxes in a manageable way and ensure that the council’s annual council tax collection rate target is achieved.