Consultant

Description:

You’ll identify and help solve our clients’ service problems. You’ll investigate, define and design the end-to-end, front stage and back stage service journey. You’ll do this by considering both the problem and solution space, and balancing user needs, business needs and technical considerations.

If you tend to take on more of a leadership role in projects, you may be better suited to our senior consultant service designer role.

Essential experience

To succeed in this role you need experience of working as a Service Designer across a range of complex projects.

In your CV and the interview, please show how you have:

· analysed and synthesised complex information into actionable insights, needs and recommendations

· conveyed complex information using storytelling techniques

· designed artefacts to evidence existing and new service systems and experiences

· designed prototypes to test new service concepts

· designed and facilitated workshops and co-design sessions

· helped clients see the value of the design process

· clearly and diplomatically articulated tensions between technical, business and user needs.