Commercial Insight Manager

Description:

A great opportunity for an Commercial Insight Manager to work at a business who generate the best of human and artificial intelligence to power possibilities for individuals, organisations and society. Their solutions make sense of what has happened and what will, could or should be done to re-shape industries and societies around the needs of the people they serve.

As one of the world’s fully diversified data science and AI leaders they operate across every sector of the economy and are growing fast - with growth comes opportunity! They’re passionate about building out their team of smart, fun, diverse and motivated people.

They combine a team of experts that spans data scientists, actuaries, statisticians, business analysts, strategy consultants, engineers, technologists, programmers, product developers, and futurists – all dedicated to harnessing the power of data to drive transformational outcomes for their clients.

Role summary

• Acting as a trusted advisor to Consumer clients, the Consumer Insight Manager will be providing data driven solutions through consulting projects and products to solve their business problems and ultimately drive return on investment for the client.
• Their projects and solutions involve supporting clients with insights and recommendations on promotional activity, category review and planning, marketing, media and overall brand and category strategy.

Key External Stakeholders: Sales, category and marketing teams within Consumer companies.

Key Internal Stakeholders: Consultants, senior consultants and lead consultants within the Consumer team (where applicable, working collaboratively across projects and products to deliver insights to clients) and the product team (to provide feedback and inputs into roadmaps and product enhancement on analytical products).

Key responsibilities

• Client management: manage own portfolio of approximately 2-3 clients; build and maintain positive working relationships with key client stakeholders
• KPIs on client retention and satisfaction / NPS
• Deliver analytical solutions through bespoke analysis and projects
• KPIs on revenue and financial targets, client retention and satisfaction
• Using a trusted advisor approach, deliver ROI for clients, and upsell and cross sell projects and products to existing clients e.g. Projects, incremental FTE, product bundles
• KPIs on client revenue mix and client retention
• Contribute to high-performing, knowledge focused and positive and engaged culture for the CONSUMERR team