Description:
The successful candidate is a professional who prides themselves on their technical abilities and is comfortable working within a Linux environment. In addition, they possess a keen interest in keeping up to date on current and future technologies; has a willingness to continually learn and train; is flexible and adaptable; and communicates effectively with colleagues and customers.
Responsibilities
- Provide 2nd line support for the MSO applications.
- Provide monitoring of the services to ensure uptime compliance with SLAs.
- Design, test and implement the support infrastructure and automation tools including configuration changes and firmware upgrades.
- Determine, test and document new application workflows proposed in upgrades and releases.
- Ensure services will fulfill resiliency and disaster recovery requirements.
- Manage activities with complete integrity and in accordance with the organisation's policies, systems, practices, programs and values.
- Take part in supporting service-related issues including monitoring infrastructure, troubleshooting problems and outages, scheduling upgrades, collaborating with 3rd party support resources and fellow Cloud Service engineers to manage and optimize our platforms.
- Proactively identify problems using available tools and monitoring.
- Participation in regular customer-facing service updates and supporting the creation of service reporting data.
- Participate in day-to-day service operations, technical guidance, and support issue resolutions, including duty pager support throughout the workday, evenings, and weekends, in accordance with published Service Level Agreements.
- Ensure service documentation is developed and up to date.
- Drive documentation of Standard Operating Procedure documents and ensure compliance with change control processes and adherence to compliance standards and policies.
- Install, configure, and maintain services on both Windows and Linux (RHEL) based systems.
Qualifications
- Bachelor’s degree in computer science, information systems, business administration