Collaborate with internal teams, including sales, marketing, and operations, to coordinate resources and deliver exceptional service to clients.
Aligning on Sponsors expectations - pre & post sale, ensuring the sales process is deliverable.
Serve as a primary point of contact for clients, once they have signed the contract, from the initial planning stages through the delivery of the events.
Maintain accurate records of client interactions, contracts, and agreements using our CRM.
Providing daily support to sponsors to facilitate their registration through our internal management systems.
Building an internal knowledge base and helping with the onboarding of new clients.
Collect feedback from clients post-event to evaluate satisfaction levels and identify areas for improvement.