Client Success Executive

Description:

Are you ready to elevate your career with a dynamic and supportive team? Altus Group has an exciting opportunity for a Client Success Executive to join our thriving Client Success team in Manchester. As a Client Success Executive, you'll play a pivotal role in assisting our clients with their commercial property portfolios, helping them maximize potential savings and achieve success.

Innovative Environment: Be part of a forward-thinking company that values your input and creativity.

Career Growth: Partner with experienced managers and team leaders to develop a personalized career and personal development plan.

Supportive Team: Work within a shared service environment where collaboration and mutual support are key.

Key Responsibilities
 

• Client Engagement: Proactively gather essential information and documentation from small to medium-sized business clients to enable Altus Group to maximize their clients’ savings opportunities.
• Expectation Management: Clearly communicate processes and timescales to clients, ensuring transparency and understanding.
• Relationship Building: Deliver exceptional service to build and maintain strong client relationships.
• Data Accuracy: Keep client records up to date and accurate, reflecting any changes correctly.
• Opportunity Identification: Seek renewal and referral opportunities for other Altus Group services to ensure all client savings avenues are explored.
   

Key Qualifications
 

• Positive Attitude: You are engaging, assertive, and bring a positive energy to your role.
• Customer Focused: With at least 12 months of telephone-based customer service experience, you understand the importance of excellent client service.
• Relationship Building: Your ability to engage in conversation and earn trust is second to none.
• Goal-Oriented: You are motivated by delivering outstanding service and achieving targets.
• Excellent Communicator: You have an exceptional telephone manner and can compose professional emails and reports.
• Tech Savvy: Comfortable with MS Office and quick to learn new tools.