Client Services Manager

Description:

Want to lead a team that really cares and empowers customers to live their best life?

Join us as one of our Client Services Managers and support leading our East Ipswich Mental Health Team to deliver person centred housing related support and make it a Great Place to Work for our colleagues!

You’ll manage the colleagues and customers day to day needs in services. Supporting customers experiencing severe and enduring mental health conditions, who may also have a substance misuse issue and/or a mild learning disability in one of our 24/7 Supported Housing services and our other cluster services. This is your chance to unleash the potential in our colleagues, delivering excellent outcomes for our customers!

Typical day as a Client Service Manager
 

• Leading our team of support workers and support co-ordinators, you’ll help us deliver our person centred, efficient, quality housing support services to our customers, aligned to our contracts.
• You’ll coach your team and manage individual and team performance.
• You’ll be a Safeguarding lead for the team and ensure health and safety checks and risk assessments are completed and recorded.
• You’ll promote the service, ensuring that it’s visible and accessible to referring agencies and promote our brand in the community.
• You’ll ensure the quality of the service evidenced by KPIs and customer satisfaction surveys, and empowering customers and colleagues alike
• You’ll liaise with Social Care Teams, Secondary Mental Health Teams, Benefit agencies, Housing providers, GP’s, Community leaders and many more to ensure customers’ needs are met.
   

Fancy going home each day knowing that you have helped change our customers lives for the better? You’ll do that here, working for one of the top ten Great Place to Work in the UK!

You will have
 

• Experience of working in a housing or supported environment.
• Experience of supporting people with severe and enduring Mental health diagnosis, substance misuse issues and /or a mild learning disability/ autism.
• Experience of leading a team of colleagues and have the ability to empower, coach and develop others.
• Great people skills, the ability to communicate and understand where people are in their life.
• The confidence to challenge behaviours that are not aligned to our values, and the ability to advocate for our customers.
• To get from A to B, you’ll need a vehicle insured for business purposes. The great news is that we’ll pay your mileage!