Description:
They are an established, market leading, residential property acquisition business located in South London. Currently in an exciting, pivotal growth phase, they are looking for ambitious, career orientated professionals to join their experienced team. They are backed by a well-known investment firm, and this offers the perfect combination of a dynamic, fast paced, highly rewarding environment with a stable and solid base.
Duties & Responsibilities – Client Services Manager:
- Advise clients on the phone re products/services available and understand their motivations for selling their home.
- Grow business by identifying motivated customers, increasing property volume through inbound leads and calls.
- Work as a team to deliver a strong pipeline of business, ensuring offers are accepted and progress.
- Support the customer through their sales journey, providing regular updates and information.
- Work closely with all internal teams to ensure each customer has a positive experience.
- Engage Estate Agents through the panel and asset management team to compile information for purchase.
- Ensure policies and procedures are followed, have a strong understanding of risk and customer vulnerabilities.
- Uploading all leads onto system.
Person Profile – Client Services Manager:
- Passionate and proven ability in delivering customer satisfaction.
- Significant previous experience within a customer service environment.
- Naturally curious, intelligent, empathic & kind.
- Self-starter, proactive, creative thinker & solutions oriented.
- Calm under pressure/scrutiny.
- Fluent in English.
- Proficient using MS Office and comfortable to work with various software platforms.
- Property or investment / conveyancing experience – desirable.