Client Services & Business Director

Description:

This is an exciting opportunity to join a world-class creative agency that stands at the forefront of the luxury experience industry. Renowned for crafting iconic brand activations, VIP events, and immersive experiences for globally recognised fashion houses, jewellery, cosmetics brands, and exclusive venues, this agency is entering a new era of growth and is seeking a Client Services & Business Director to lead the charge.

You will be an integral part of the Senior Leadership Team, spearheading business development and client relationship strategies to expand their reach within the high-end luxury market. If you’re a dynamic and strategic business mind with a black book full of luxury contacts, this role offers a rare chance to shape cultural moments and lead within an elite creative agency.

Key Responsibilities:

• Drive business development across premium and luxury sectors, identifying and closing high-value opportunities.

• Build and nurture strategic partnerships with HNWIs, leading brands, and VIP event organisers.

• Collaborate closely with the leadership and creative teams to shape and pitch ground-breaking brand activations.

• Use your luxury market insights to guide company growth and new service offerings.

• Lead client services efforts, ensuring best-in-class client experience, relationship retention, and satisfaction.

• Represent the agency at high-profile events and industry forums, positioning the brand as a leader in the luxury experiential space.

Candidate Requirements:

• Proven track record of business development in the luxury market, particularly with high-end fashion, lifestyle, or hospitality brands.

• Strong personal network within premium brands, HNW individuals, and cultural influencers.

• A confident dealmaker with a strategic mindset and a passion for luxury, culture, and creativity.

• Experience managing high-profile clients and delivering on ambitious commercial targets.

• Excellent interpersonal, communication, and leadership skills.

• A strong understanding of how to balance creativity and commercial impact in the luxury market.

Why Join:

• Collaborate with top-tier global luxury brands and ultra-high-net-worth individuals.

• Work on trend-defining events and activations that are globally recognised.

• Join a senior leadership team of experienced professionals at the top of their craft.

• Enjoy the freedom to innovate and shape the agency's next phase of commercial success.

• Be a key player in luxury culture-shaping moments that make headlines.