Client Services Assistant

Description:

Claimsmiths is a focused disputes practice for individuals and part of Brandsmiths, the specialist intellectual property, sports and commercial law firm with a rich litigation heritage. We are proud to hold rankings in the Legal 500, Chambers and Partners, plus The Times Top Law Firms, with a reputation for results in high stakes litigation – all the way to the Supreme Court.

Claimsmiths is designed to provide top results in consumer actions. The team include some of the leading data protection, finance, housing disrepair and professional negligence lawyers in England and Wales. We are highly experienced in running a range of claims, which includes precedent setting litigation.

We pride ourselves on offering a supportive and collegiate atmosphere. We recruit Client Services Assistants who have the potential to become paralegals and beyond with us. Many of our former paralegals are now qualified solicitors with us, for example.

The Role

The role includes:

• Acting as a first point of contact to clients
• Obtaining client details and required information in order to check eligibility for them to pursue a claim
• Making outbound and taking inbound calls from/to clients in order to assist them in beginning their claim
• Dealing with a variety of individuals and present issues, including those who are distressed
• Ensuring claims are processed in a swift and efficient manner by obtaining relevant documentation, and carrying out KYC and AML checks
• Collating data accurately and effectively
• Dealing with incoming emails
• Maintaining communication with all relevant teams
• Maintaining confidentiality and discretion when dealing with any enquiries, or sensitive information obtained as part of the role.
• Carrying out any other tasks deemed necessary by the Management Team