Description:
We have a fantastic opportunity for a Client Services Delivery Manager, with sound knowledge of global immigration services, to join a leading international consultancy specialising in global business expansion and international affairs.
Renowned for their innovative approach and comprehensive services, they empower businesses to navigate the complexities of global markets with ease. At the heart of their success is a commitment to exceptional client service, underpinned by cutting-edge technology and a deep understanding of global regulatory landscapes.
As a Client Service Delivery Manager, you'll play a pivotal role in enhancing client services, ensuring the delivery of efficient and effective solutions across operations. This position demands a keen focus on process optimisation, KPIs, and performance metrics, aimed at elevating client satisfaction and operational excellence.
Client Delivery Service Manager duties include:
- Lead and optimise client service delivery processes, ensuring alignment with strategic objectives and KPIs.
- Develop, implement, and review performance metrics to monitor service quality, identifying areas for improvement.
- Produce and present comprehensive reports and analyses on team performance, client satisfaction, and service delivery outcomes.
- Engage with IT and systems development to enhance service delivery platforms and client interfaces.
- Offer expertise in global immigration matters, providing solutions and guidance to teams and clients.
- Drive continuous improvement initiatives, fostering innovation in service delivery methods.
- Collaborate cross-functionally to ensure seamless service integration and client support across different jurisdictions.
Skills Required for Client Delivery Service Manager:
- Sound knowledge of business immigration and visa processing.
- Proven experience in client service delivery, preferably within a global consultancy or immigration services environment.
- Strong analytical skills, with proficiency in creating and interpreting reports, graphs, and performance metrics.
- Excellent IT skills, including advanced competence in data analysis and presentation tools.
- Demonstrated ability to understand and apply global immigration knowledge in a corporate context.
- Exceptional problem-solving abilities, with a track record of leading by example and finding innovative solutions to complex challenges.
- Wider understanding of the international mobility, relocation and expatriate services sector.
- Outstanding communication and interpersonal skills, capable of engaging effectively with both internal teams and external clients.
- A dynamic and adaptable approach, with a commitment to continuous professional development and excellence in service delivery.