Client Service Associate

Description:

Client Service Associates(CSA) serve as the primary contact for telephone and email requests including technical support for HSBC Innovation Banking clients relating to Cash Management and Debit/Charge Card related products.

The Role:
CSAs have to demonstrate experience in the ability to identify and resolve client problems/issues, and product and service issues. components in this role.

Responsibilities
Front line support, via email and telephony, navigating all internal partnerships and activities throughout the enquiry to deliver an accurate and timely service.
Provide real-time technical support, to our clients, for all the HSBC Innovation Banking online payment and card channels.
Form strong client relationships through regular verbal communication, understanding our client’s business and priorities.
Dealing with the complaints team of any customer driven complaint received.

Requirements

The Expertise you have:
Strong experience in banking or card operations, or a prior client facing role.
An understanding of cash management, payment clearings and/or corporate card programs.
Excellent communication abilities, including strong written and verbal skills, and the ability to explain complex issues and convey information, both internally and externally.