Client Care Coordinator

Description:

Are you passionate about people, pets, and positivity? Cromwell Vets is looking for a Client Care Coordinator to join their fantastic front-of-house team. As the first point of contact for clients and their pets, you'll play a vital role in providing a warm and professional welcome while supporting the veterinary team. If you are proactive, friendly, and want to grow in a supportive environment, we would love for you to join us.

Key Responsibilities:

• Welcome clients and their pets upon arrival, providing excellent customer service.
• Answer phones politely and empathetically.
• Resolve enquiries efficiently and professionally.
• Manage diaries to ensure smooth running of vet and nurse consultations.
• Assist with administrative duties including answering emails and managing online booking requests.

Personal Specification:

• A valid driving license is required.
• Flexible and able to cover shifts across all Cromwell branches.
• Strong administration and organizational skills.
• Confident telephone manner.
• Previous reception or client care experience is ideal.
• Experience in a veterinary or medical practice is desirable.
• IT proficiency with Word, Excel, and Outlook as a minimum.

Benefits:

• 5 weeks holiday plus bank holidays and Birthday Leave.
• Career progression opportunities.
• Staff discount schemes.
• Life Assurance and Enhanced Sickness Pay.
• Enhanced equal family leave.
• E-car salary sacrifice scheme and employer contribution pension scheme.
• Wellness program (Employee assistance, Eyecare vouchers, Free annual Flu jab).
• Cycle to work scheme and Recruitment referral reward scheme.

About Cromwell Vets:

Cromwell Vets has been providing exceptional veterinary care for over 100 years. The team is known for its long service, and the majority of employees have been with the practice since graduation. The practice is proud of its skilled staff and the compassionate care it offers to pets in Cambridgeshire.

As part of the Mars family of businesses, Linnaeus offers vast development opportunities and the benefit of a global network of experts.