Claims Manager

Description:

As we continue to grow, we are seeking highly skilled Claims Managers to join our team and to contribute towards the main aims of the NHS Resolution by proactively managing claims from commencement to conclusion.

This role will suit someone with an outstanding ability to engender trust, develop and maintain constructive relationships with external organisations and talent to manage conflicting priorities, paired with an appetite for personal and continued professional development.

What you’ll be doing:

The successful applicant will contribute to successfully managing claims on behalf of Trusts or GPs and NHS England. Case managers are responsible for their own portfolio of complex and non-complex cases and conduct the investigation, quantification, and negotiation of these claims to conclusion.

What you’ll bring:

In addition to having technical knowledge and experience of claims management in clinical negligence or non-clinical setting, and excellent organisational skills the Case Manager will also demonstrate:

• Understanding of current law and relevant statutes.
• Ability to draft documents and complex correspondence in a concise and professional manner (particularly in legal area).
• Evidence and ability of managing a large caseload within strict time limits and conflicting priorities.
• Ability to work as a team member and collaboratively with other teams.
• Exceptional customer focus and awareness.
• Excellent verbal and written communication skills.
• Ability to focus on continuous service improvement and innovation.