Description:
Change Responsibilities:
- Support the IT Change Manager with analysis to identify change impacts, communication requirements and training needs. As well as designing, creating, and distributing comms and learning material to correct recipients. This could include the creation of email messages, videos, and presentation decks.
- Publishing and make accessible any project change materials via our microsite or project specific platform.
- Pull together and maintain the distribution lists for any IT Change communication, event, or session.
- Set up any events that have been agreed as part of the IT Change Plan, these could be in person roadshows and workshop or online sessions.
- Capture and summarise the key questions raised and track attendance at our IT Change events and sessions.
- Establish strong working relationships with the wider IT Change team and business stakeholders.
Essential Skills/Experience:
- Excellent communication and stakeholder management.
- Experienced with communication tools.
- Ability to take information and create visuals such as infographics and gifs.
- Understand the end-to-end project lifecycle.
- Strong Microsoft 365 skills – Word, Excel, PowerPoint, Stream, Yammer, VivaEngage, SharePoint etc.
- Understanding of change management.
Desirable Skills/Experience:
- Previous experience in heavily regulated industry.
- Have worked in IT Business Change on complex projects.
- Knowledge of Poppulo (communication tool).
- Familiar with change management frameworks such as Prosci, Kotter, etc.