Description:
Fresh Start Future Enterprises (FSFE) is a lived experience mentoring and advocacy service supporting individuals involved in the criminal justice system. We’re looking for a confident, organised, and empathetic Caseworker to join our Norwich-based team.
What you’ll do
- Work one-to-one and with groups in custody and the community
- Deliver workshops and personalised support plans
- Manage a diverse caseload, track progress, and record outcomes
- Help individuals access education, training, and employment
- Liaise with external agencies and attend professional meetings
- Support safeguarding processes and refer to specialist services where needed
- Use IT systems to maintain accurate client records
What you’ll need
- Experience in support, social care, criminal justice, or related roles
- Strong communication and crisis management skills
- Confidence working independently and in a team
- Ability to manage competing priorities with excellent time management
- Basic IT proficiency and ability to maintain records
- GCSEs (grade C/4 or above) in English and Maths, or equivalent
- A full UK driving licence and access to a vehicle
Desirable but not essential
- Higher level qualifications (Level 3 or above)
- Knowledge of issues such as homelessness, substance misuse, or mental health