Description:
You must have served an apprenticeship or obtained an equivalent NVQ level 3 in the required discipline, and a minimum of 3 years’ experience of completing tasks on domestic occupied properties.
Most importantly, you will be someone who is highly motivated, has an eye for detail and has a genuine passion and demonstrable experience of delivering quality services. Being respectful and inclusive to colleagues and customers will be important to you.
Key Measures of Performance
- Ensuring that the carpentry and multi-skilled repairs and maintenance task are completed in accordance with agreed timescales and right first time.
- Delivering repair and maintenance tasks in compliance with current legislation guidelines, the company’s procedures, policies, and standards.
- Delivering repairs and maintenance services in line with customer service standards and good working practice
- Ensuring repair inspections and job assessments are accurately completed in time and repair appointments agreed with tenants.
- Participate in the repairs and maintenance out-of-hours emergency service when required, complying with the agreed call-out operational procedures.
- Excellent record keeping on completed work activities in compliance with operational procedures and legislation requirements.
- Delivering a great customer service and achievement of operational KPIs.
- Driving the company provided vehicles, complying with vehicle management procedures.
- Maintaining the optimum level of material van stocks to maximise the opportunity to complete the repair task on the first visit to the property.
- Supporting the protection and safety of our customers by ensuring safeguarding procedures are followed and concerns are appropriately reported to Housing Management.
Technical Abilities
- Served an apprenticeship in Carpentry or obtained an equivalent NVQ level 3 or recognised competency in the required trade.
- Minimum of three years’ experience of completing carpentry repairs and maintenance tasks on domestic occupied properties.
- Sound knowledge of all carpentry and associated works within the field of building maintenance and a general understanding of building construction.
- Knowledge of Health and Safety issues in connection with job and the Construction Industry.
- Ability to record detailed and accurate repairs information relating to repair inspections or completed repair jobs.
- Ability to carry out physical task and lift weights in accordance with Health and Safety guidelines.
- Able to use mobile electronic record keeping equipment (handhelds).
- Able to work alone and make judgement on the tasks required to complete the repair.
- Experience of working with a range of portable tools, small plant, ladders, and equipment to enable duties of the job to be carried out.
- Capable of working at heights from scaffold platforms, ladders, or mechanical equipment.
- Excellent time management who can prioritise and multi-task efficiently
- Ability to keep calm in high pressure environments and deescalate tense situations
- Possess a valid full driving licence for a car.
Desirable
- Experience of working within the social housing sector
- Have the ability to complete multi-trade job task
- Have the ability to speak and write Welsh