Cargo Account Manager

Description:

Freightserve are looking to recruit a Cargo Account Manager. The role is working for a Airline GSA based in the Heathrow area.

To provide best in class customer experience to our freight forwarder customers, in order to maximise The company margin and increase revenue for allocated Airlines. Build & maintain strong, long lasting customer relationships whilst negotiating contract rates on regular lanes & closing agreements to the benefit of partner airlines. Ensuring regular visits to customers that have opportunity, whilst working towards clearly defined sales targets set. Operating as a lead point of contact for matters specific to your customers/airlines. Required to prepare reports on sales progress and account activity.

Maintain our high standards and brand values at all times. Represents the company at customer events and with our airline customers to the required standard professional, friendly, customer centric, accurate & best in class. Escalates any conflict so as to maintain positive relationships with all of our customers (GSA/Airline/Forwarder/Handling Agent).

Builds & maintains strong relationships with key contacts within the freight forwarder network, in order to close sales. Visiting key contacts with opportunity regularly in line with the call plans/KPIS’s for airlines represented to improve market shares & margins.

Also building relationships with the airlines personnel

Agrees contractual rates with our UK customers, in order to improve market shares. Works closely with the Sales Planning Manager so as to maximise margins and to drive yield improvements.

Reviews contractual rates twice a year removing unused and using opportunity to drive yields where markets are strong.

Responsible for creating contractual pricing contracts.

Also works on customer tenders specific to Airlines represented.

Analyses customer/market intelligence provided by the Sales Planning Manager in order to understand what business we are targeting and build a full understanding of what is required to win new business.

Negotiates PB’s with customers, considering the PB database and remaining capacity along with revenue projections.

Keeps the PB database up to date with current PB allocations, liaising with Reservations regarding any amendments.

Analyses PB data to negotiate removals/reductions in instances where PB’s are not fully utilised.

Ensures weekly sales reporting is completed by cop each Monday for the following week.

Keeps call plans updated with information specific to each customer & their business.

Ensures we provide accurate and timely reports to our airlines dependant on the individual requirements.

Helps cover reservations, internal Sales emails during peak times or when team members are off.