Business Development Manager

Description:

If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

Our Wealth and Personal Banking business supports millions of individuals, families, business owners, investors and entrepreneurs worldwide. We provide products and services that include current accounts, credit cards, personal loans and mortgages, as well as savings, investments, insurance and wealth management. We also have specialised relationship managers who support customers with bespoke requirements, including high net worth and ultra-high-net-worth clients.

The Buying a Home Team is part of Retail Banking and has responsibility for the mortgage portfolios of HSBC and First Direct, representing c.£100bn+ in balances, and which generate a significant part of UK Retail Bank and Wealth Management profit. The team drives all product development, pricing, retention, communication, product management and maintains compliance with relevant regulatory and internal policy mandates across the UK bank.

The role of the New build Manager, Mortgages – Intermediary Partnerships is to identify, develop, grow and manage key relationships with external New Build Specialist intermediary partners, Developers (builders) and associated New Build trade bodies (such as the HBF) across the whole of the UK. The growth element of the role is particularly important to ensure the delivery of mortgage lending opportunities and operational plans are achieved.

This role will cover the whole of the UK so an ability to commute effectively within these areas is essential.

This is a fantastic opportunity to join an industry award winning team and continue to build on HSBC's Mortgage Intermediaries proposition & success

The main attraction for all the team is the opportunity to contribute to the continued success of the channel as the brand, proposition and market reach continues to grow.

Your responsibilities will include:

Building deep, lasting relationships with a panel of external New Build Specialist intermediary partners, Developers (builders) and associated New Build trade bodies through face to face, telephony and online interaction
Analysing MI & data to quickly identify opportunities to developing business and increase market share at firm and regional level
Form relationships at all levels with an intermediary firm eg Admin, Broker, Sales Manager and MD
Support the commercial focus of our Corporate Account Team, working with networks on New Build campaigns through the delivery of focused activities with individuals and via presentations at network events and online
Work with internal stakeholders to provide feedback that help shape the New build proposition on a continuous basis.
Ensuring consistent delivery of a superior New Build customer experience and service level for external intermediary partnerships.
Liaise and manage credibly across a wide variety of internal stakeholders both within the wider distribution channel as well as the Buying a Home team and Credit/Underwriting services
Ability to influence stakeholders at all levels to help deliver New Build mortgage acquisition forecasts coupled with the ability to manage multiple relationships at all levels with external stakeholders
Effective risk management - ensure personal adherence to relevant regulation and conduct risk management. Monitor sales/credit quality & risk KPI’s from external partner relationships. Responsible for ensuring all key controls in place over TPMI activity as advised from time to time.

Requirements
To be successful in this role you should meet the following requirements:

Experience working as a New Build Manager working in relevant market/context, i.e. UK Intermediary Mortgage Market or experience working as a broker in New Build mortgage related roles - essential
Past experience working in a relevant role, i.e. Identifying and developing new business opportunities, successfully influencing others and negotiating effectively - essential
Availability to undertake the travel required for this role, with monthly travel within the region for team meetings and collaboration purposes - essential
Proven experience of delivering excellent customer service and proactively looking for innovative ways to improve the service delivered to customers
Proven experience of delivering exceptional performance and long term results
Proven experience of working with MI and data in order to strategically develop business performance goals.
Proven experience in presenting to small and medium sized groups.
Experience of working independently and as a team to support overall performance for the region and channel
Excellent written and spoken communication skills coupled with experience of successfully influencing others, negotiating effectively and winning over audiences with compelling and persuasive presentations.
Proven track record of building effective networks and creating opportunities for others to work collaboratively
An understanding of the regulatory frameworks and compliance requirements associated with financial services and experience of working within these
A track record of successfully identifying and developing significant/complex business propositions, that attract and entrench customers, in a fair and ethical way