Business Change And Adoption Lead

Description:

As Business Change and Adoption Lead, you will be responsible for defining and executing highly effective change management plans which enable the success of our change activities. This includes engaging and exciting our people about our future customer journey and transformation plans, enabling strong leadership and sponsorship, and ensuring everyone has the skills and desire to swiftly and comprehensively adopt new technologies and working practices.

There is lots to do, at pace, and you will bring strong credentials leading and managing change, with a good understanding of different models and change management approaches – particularly those that involve systems thinking, co-creation and bottom-up change.

Key responsibilities

• Owning the change management framework and its effective deployment in organisational change, including digitally enabled change (whether it be projects or continuous improvement initiatives) across the whole organisation

• Applying best practice methods in change management, behavioural change, employee engagement, organisational development and business improvement to achieve our customer experience ambitions

• Heading up the Programme-level change management strategy and the definition and execution of underpinning plans, ensuring that our colleagues swiftly and comprehensively adopt new technologies and working practices

• Using your exceptional stakeholder management and interpersonal skills to build and nurture productive relationships at all levels of the organisation, and to coordinate the work of cross-organisational change networks help to inform and lead change, especially at a local level

• Supporting colleagues leading organisational change on the change management approach for their projects / continuous improvement initiatives

• Leading directly on operational readiness, engagement and adoption aspects for some of our strategic projects

To be considered for this role, you’ll need to show us that you’ve got the skills and capabilities. You’ll have to meet the following minimum criteria:

Minimum Criteria

• You will hold a recognised qualification or certification in change management

• Experience of defining and executing highly effective change management plans in complex transformation programmes, including digital programmes, and in continuous improvement initiatives

• A demonstrable track record of communicating and engaging colleagues on organisational change and improvement, across a variety of channels

• Ability to build effective, influential working relationships with a wide range of multi-disciplinary teams at all levels, including senior leaders

• Able to work at pace and deliver impressive results, often when there is a number of conflicting demands