Description:
Business Analysts represents the needs of customers and the business; they serve as the ‘voice of the customer’ and have a broad range of responsibilities. The Business Analyst must build and manage key relationships, synthesize information from multiple sources, maintain a focus on business strategy, and communicate effectively with a variety of audiences—all with a bias toward delivering, and learning, quickly.
Key Responsibilities as our Business Analyst will include:
- Evaluating business processes, anticipating requirements, uncovering areas for improvement, and developing and implementing solutions by encompassing user experience design, operational design, and solution design.
- Communicating with stakeholders at all seniority levels to find out what they need to achieve and translate this need into business outcomes and requirements.
- Exploring how the business is currently operating via research (which could include interviewing employees and collecting quantitative data), using data modelling techniques to identify ways in which the business can operate more effectively.
- Working closely with AFH Labs (digital transformation team) to convert business requirements into technical requirements / user stories for development sprints.
- Organising and facilitating workshops and training sessions.
- Exploring different solutions, their risks, benefits and impacts.
- Persuading internal and external stakeholders of the benefits of new technology or strategies.
- Documenting and proposing solutions to sponsors or steering group for review and signoff
- Ensuring that agreed changes are made – for example, by overseeing the implementation of new technology or a new approach
- Contributing to training and support for people affected by allocated change initiatives.
- Allocating resources and maintaining cost efficiency.
- Performing user acceptance testing as required.
- Updating, implementing, and maintaining procedures.
- Managing competing resources and priorities.
- Monitoring deliverables and ensuring timely completion of initiatives.
- Facilitating a successful release handover.
What we are looking for in our ideal Business Analyst:
- Proven experience in business analysis, with experience within Financial Services or another regulated environment is required
- Be keen to learn, interested in driving your own career progression and be proactive in taking ownership.
- Embrace change and continuous improvement
- Effective communication via all channels such as face-to-face meetings, emailing, conference calls, web meetings etc.
- Problem-solving – ensure there is a shared understanding of the problem and the solutions that are available.
- Critical thinking – when considering a solution to an organisation’s needs, decide on the solution that provides the best fit for the business, whilst keeping the stakeholders’ needs in mind.
- Documentation skills – create documentation that is clear and concise to keep vital data organised and easy to find.
- Facilitation – facilitate meetings with stakeholders and other members of staff in order to reach a conclusion as to the best solution to offer the organisation.
- Knowledge of basic computer programs such as Microsoft Word, Excel and PowerPoint along with familiarity of modelling tools, requirements management tools and project management tools. Experience with Digital transformation initiatives and matrix working is desirable.
- Relationship-building skills – engage multiple stakeholders, project teams and the business. forging strong relationships to ensure successful completion of the project.
- Be a team player – ability to interact with different personalities on different levels of the organisation and be able to communicate both ways (speaking and listening) with the same level of interest.
- Organisational Skills – have proven ability in planning, allocating resources, time management and budgetary management.