Business Administration

Description:

As a Bloomberg Customer Support Apprentice, you have two critical focus areas: to provide exceptional customer service to a broad range of clients and ensure the fast and effective management of various client workflows and hardware/software issues. You will provide all types of support and connect our clients to the various Bloomberg products and platforms they subscribe to. You will work alongside our global team, supporting our clients collectively in more than 18 languages.?

Specific tasks can include; providing outstanding customer service to our clients via the internal ticketing system, phone call, e-mail, or live chat. Identifying, investigating, and resolving customer issues using proprietary company software. Collaborating with your team on various department and global projects, analyzing complex processes, and thinking of creative solutions.

Eligibility criteria:
 

• 5 GCSEs (or equivalent) at grades 4 - 9 in any subject (Should include Maths & English)
• Excellent verbal and written communication skills in English and either Spanish, French, Portuguese, Italian, German at a business fluency level.
• Learners must not hold an existing qualification at the same or higher level than this apprenticeship in a similar subject
• Possess the right to work in the UK
• Have lived in the UK continuously for the past 3 years
   

What we would like to see:
 

• Strong customer service skills including telephone etiquette and a professional demeanour
• Desire to develop skills and experience in customer service in a fast-moving FinTech environment
• Willingness to learn new technologies and ability to retain information
• Careful attention to detail, with an aptitude for working quickly and accurately
• Multi-tasking and problem-solving skills as well as an ability to work independently and as part of a larger global team
• An interest in progressing a career within Bloomberg