Backoffice Processing Analyst

Description:

A 30-mile hiring radius should no longer dictate how companies hire because exceptional talent lives everywhere. Deel sees a world without hiring borders and endless talent that pairs perfect candidates with great companies.

We offer global teams all the tools they need to hire, onboard, manage, pay, and scale at full speed. We aim to foster a diverse global economy by building a generational platform that seamlessly connects companies with talent worldwide.

After our successful Series D in 2021, we raised another $50M in 2023, doubling our valuation to $12B. There’s never been a more exciting time to join Deel — the international payroll and compliance market leader.

What You’ll Do At Deel
 

• Help our mid sized customers quickly onboard to the Deel platform, serving as their primary point of contact and support during the set up phase
• Be an expert user of the Deel platform to train customers and provide credible support on features and functionality
• Solve customer problems, and execute operations as required during the onboarding stage.
• Partner with internal teams, including Sales, Support, Operations, Product, and Engineering, to deliver the best customer experience
• Suggest ideas for optimizing customer onboarding workflows through process improvements and product automation
   

Some Key Qualifications
 

• Flawless English (min. C1)
• At least 1 year experience in a Customer Onboarding or Customer Support
• You love supporting customers, solving their problems and executing relevant operations
• High attention to detail and can design an organized, effective onboarding plan and schedule for clients
• Willingness to work different shifts (potentially weekends or night shifts)
• Driven, think on your feet, and thrive in a fast-paced, challenging environment.
• Confidence in communicating with people at all levels both externally and within the organisation