Back Office Administrator

 

Description:

Our blended model of working at home and in the office, provides our colleagues with the flexibility and support they require to succeed in this role. You’ll be in a vibrant working atmosphere and our modern offices are in a city centre location close to shops, restaurants, and a public transport hub. In this role you will:

  • Deliver and maintain a high level of accuracy and regulatory compliance with focus on quality, when capturing, inputting and changing information on customer accounts.
  • Ensure accounts are created, updated and amended accurately and compliantly in accordance with agreed policies and procedures, so accounts bill accurately first time and every time.
  • Work through assigned Back-Office workflows including Change of Tenancies, Meter Exchanges and Supplier Switching Administration, to ensure all actions and tasks are completed within agreed timescales.
  • Actively engage with other colleagues and departments to manage customers’ accounts and resolve queries. Respond to customers through various communications channels including phone, email and in person.
  • Provide excellent administrative support to the operations teams, to support our delivery of excellent customer service.

What do I need?

To be considered for this role, we would love you to have:

  • Previous customer accounts, finance or administration experience within in a regulatory framework, with an emphasis on accountability.
  • Exceptional attention to detail with the ability to consistently produce quality, accurate work.
  • A customer focused approach, with a desire to provide high quality work that ensures customer data is accurate at all times.
  • Strong numeracy skills, coupled with excellent verbal and written communication skills.
  • A high standard of IT proficiency with an excellent working knowledge of Microsoft Office packages (specifically Excel).

Organization SSE
Industry Management Jobs
Occupational Category Back Office Administrator
Job Location Belfast,UK
Shift Type Morning
Job Type Full Time
Gender No Preference
Career Level Intermediate
Experience 2 Years
Posted at 2024-10-05 5:37 am
Expires on 2024-12-22