Description:
Our blended model of working at home and in the office, provides our colleagues with the flexibility and support they require to succeed in this role. You’ll be in a vibrant working atmosphere and our modern offices are in a city centre location close to shops, restaurants, and a public transport hub. In this role you will:
- Deliver and maintain a high level of accuracy and regulatory compliance with focus on quality, when capturing, inputting and changing information on customer accounts.
- Ensure accounts are created, updated and amended accurately and compliantly in accordance with agreed policies and procedures, so accounts bill accurately first time and every time.
- Work through assigned Back-Office workflows including Change of Tenancies, Meter Exchanges and Supplier Switching Administration, to ensure all actions and tasks are completed within agreed timescales.
- Actively engage with other colleagues and departments to manage customers’ accounts and resolve queries. Respond to customers through various communications channels including phone, email and in person.
- Provide excellent administrative support to the operations teams, to support our delivery of excellent customer service.
What do I need?
To be considered for this role, we would love you to have:
- Previous customer accounts, finance or administration experience within in a regulatory framework, with an emphasis on accountability.
- Exceptional attention to detail with the ability to consistently produce quality, accurate work.
- A customer focused approach, with a desire to provide high quality work that ensures customer data is accurate at all times.
- Strong numeracy skills, coupled with excellent verbal and written communication skills.
- A high standard of IT proficiency with an excellent working knowledge of Microsoft Office packages (specifically Excel).