Description:
The FCDO pursues our national interests and projects the UK as a force for good in the world. We promote the interests of British citizens, safeguard the UK's security, defend our values, reduce poverty and tackle global challenges with our international partners.
As an Atlassian Application Support Engineer your main responsibilities will be:
- Administer the back-end Atlassian infrastructure and ensure the platform is highly available, reliable and secure
- Leading the Upgrading of Atlassian Data Centre products and plug-ins, working closely with O/S and DB specialists
- Building a replica of Production in DEV
- Upgrading in repeatable steps until confident to replicate Production upgrade
- Administrate the patching, backup and recovery of the Atlassian infrastructure
- Configure in a Staging environment a Data Centre instance supporting a resilient system (load balanced and distributed)
- Support the business in creating Jira projects and Confluence spaces
- Creating workflows, fields, screens, reports, dashboards etc. based on custom requirements
- Provide new ideas or processes for using the Atlassian suite more effectively
- Determine ways to optimise/improve Jira process workflows, as well as identify where functionality can/cannot meet user requests
- Develop metrics dashboards and advanced filters in Jira to provide end-users and business leadership with meaningful operational/performance metrics and status reports
- Manage all add-ons and integrations
- Provide user and JIRA Admin training
- Manage and own any documentation to aid support of the Atlassian suite
You’ll have relevant experience in:
- Experience in the Atlassian Data Centre administration, configuration and support of Jira and Confluence
- Proven track history of upgrading Data Centre configurations and resilient infrastructure
- In-depth Jira, Jira Service Management, Confluence configuration and workflow changes
- Jira projects, access and administration
- Deep understanding of Atlassian architecture, focusing on JIRA, Jira Service Management and Confluence with a deep understanding of modularised workflows, permission schemes, notification schemes
- Proven ability to quickly pick up and understand complex technical issues and come up with solutions
- Skills to develop solutions for integration with other tools, automate manual processes, data migration routines and extract data for reporting and analytics purposes
- Jira add-ons, associated plug-ins and extension
- JIRA reporting and report filters
- Experience in a technical customer support role