Associate Solution Engineer

Description:

Our Solution Engineering team is looking for an Associate Solution Engineer, a technical “Jack/Jill of All Trades” that loves figuring out “how things work.” As an Associate Solution Engineer, you’ll be a resident expert on the inner workings of the Appian platform and gain full-stack experience that will translate into any technical career. If you’re someone qualified to be a software developer, but that role isn’t for you - then this role could be! You’ll touch every layer of the Appian platform; from data analysis to creative problem solving and you'll tackle the most challenging technical problems while mitigating all of our customers’ concerns.

We asked one of the current team members to talk to us about the role:

“As a Solution Engineer I work on technical support tickets for the Appian platform. I analyze logs, collect server data, and run/create scripts to troubleshoot Appian installations for self-managed and Appian Cloud environments.

What does a typical day look like?
 

• Troubleshoot incidents with customers over a virtual meeting (screen-share)
• Meet with internal teams to investigate issues and brainstorm troubleshooting solutions that allow understanding or reproduction of platform issues. This includes wrangling log data to come up with insights about a given incident
• Collaborate with Appian source-code developers to resolve platform issues
• Submit feature enhancements on behalf of Appian customers
• Configure supported custom configurations in Appian Cloud
• Write Root Cause analysis reports for high priority incidents that have been resolved”
   

What will you need to be successful in this role?

At Appian we are looking for technical, curious and autonomous individuals with strong communication skills that are able to convey technical insights/findings/solutions to audiences from different technical backgrounds.

In This Role You Will Need:
 

• To find creative solutions to some of our customer’s most complex technical concerns
• To provide exceptional, world-class support (verbal/written) to our customers and our highest stakeholders around the globe
• To tackle technical challenges and communicate your work across a variety of departments
• To have a strong interest in software development (minus the coding 8 hours a day part)
• To desire to work closely with our customers to help lead continual improvement in the availability, performance, functionality and security of our platform
   

The Technical Requirements:
 

• Have an interest in data analytics
• Have an interest or experience in devOps/programming/scripting (e.g. Java, Perl, Ruby, C#, PHP)
• Have an interest in or experience with RDBMS platforms (e.g. MySql, Oracle, SQL Server)
• Have an interest in or experience with systems administration (e.g. Linux, Windows)