Assistant Director Of Customer Services

Description:

As Assistant Director of Customer Services, Digital & Data you will lead on delivering change that will fundamentally improve the experience of the residents and businesses that use council services, so they can access a range of support that can improve lives.

We Are Looking For Someone Who Is Driven By Making Things Better For People, With Ambition, Empathy And Curiosity. You Will Be

– Passionate about making services better for our residents and businesses

– Ambitious… this job is for someone who wants to take on an interesting challenge and be a changemaker

– A great leader – who can build a strong customer focused and collaborative culture across teams

– Empathic – taking the time to fully understand the customer journey and service delivery challenges

– Ready to immerse yourself in the customer journey, asking the right questions, understanding customer pain points and helping us to challenge our approach to how we do things

– Collaborative and influential – building high trust relationships with colleagues in other service areas to deliver meaningful improvements to the end-to-end customer journey

– Evidence led – putting user needs at the heart of everything we do and making data informed recommendations

– Ready to hit the ground running and able to support your teams in delivering focused, fast paced improvements, ensuring that everyone is working towards a common goal.

About You

We don’t expect you to tick every box on our job description. The most important things we are looking for are:

– A strong commitment to public service

– Natural curiosity, openness and optimism (and a bit of bravery)

– Great people skills – you’ll have a wide range of different stakeholder relationships to manage and diverse teams to lead and develop

– Able to lead by example – consistently displaying the behaviours you want the team to mirror