Description:
The primary focus of this role will be to:
- Provide excellent customer service and administrative support for assessment activities across Manchester Metropolitan University by establishing effective working relationships.
- Act as a proactive and responsive member of the team and provide first line support to academic staff, students and external staff through the ticketing systems, emails, and phone calls.
- To prepare for the delivery of assessments (for example by processing examination papers) and receipt of submissions (for example by dealing with coursework submission issues) and implement any necessary extensions in line with University policy.
- Coordinate timely and accurate information, query and incident response in relation to all aspects of the University's assessment requirements.
- Linking in seamlessly with other services, to resolve queries and issues, such as the IT Helpline, Student Hubs and the Digital Education teams.
Ideal Candidate :
We are looking for someone who:
- Has excellent attention to detail, data accuracy, manipulation and interrogation skills.
- Has a passion, ability, and some experience in delivering high levels of stakeholder service and effective communication.
- Can work flexibly to achieve team objectives by assisting others and working collaboratively to complete tasks and projects.
- Will have the confidence to take responsibility for defined areas of work within Assessment Management.
- Feels comfortable taking ownership of and resolving complex queries.