Description:
Our purpose is to enable our customers, colleagues and communities to thrive. In this role, you will have the chance to create a real difference to customers who are in financial difficulty. You will receive training and ongoing support and you will be joining the Bank during an exciting period of transformation with the many opportunities that this will bring.
In this role you will -
- Contact customers to understand their financial circumstances.
- Manage effectively your own caseload, ensuring your actions are in line with the required regulatory framework.
- Use negotiating and influencing skills to agree a balanced strategy. Signposting customers to agencies that can provide further support (eg. external agencies and debt advice organisations).
- Supervise ongoing arrangements to ensure they accurately reflect customer's current financial circumstances and assist customers with debt management tools where appropriate.
- Act in line with Treating Customers Fairly, considering all suitable options available to the customer whilst ensuring risk to the bank is minimised.
What will make you stand out?
- Experience in a customer service orientated role and proven passion for delivering brilliant customer service.
- Well-developed communication skills.
- Strong time leadership skills, with the ability to balance service excellence with operational efficiency within a fast paced environment.
- Confident in using multiple computer systems.
- The ability to work as part of a dynamic team.