Description:
As an Applications Operations Engineer you will maintain services and are responsible for conducting user and security administration. At this level you will monitor applications are accountable for batch processes as well as code deployments and change-based activities. Your key responsibilities in this role are to:
- Ensuring service and operational processes run smoothly.
- Prioritises and diagnoses incidents. Investigates causes of incidents and seeks resolution in conjunction with specialist support teams. Facilitates recovery, following resolution of incidents.
- You can own an issue until a new owner has been found or the problem has been mitigated or resolved.
- Understands IT Operations’ processes and how this supports the end user community.
- Reviews requirements and specifications. Analyses and reports test activities and results. Identifies and reports issues and risks associated with own work.
- Knowledge of a service management framework (e.g. ITIL) terminology, structure and basic concepts, and comprehend the core practices for service management.
- Understands core technical concepts related to their role and is able to apply them.
- Identifies improvements and supports proposed solutions through to implementation by supporting the organisation and introducing more effective and efficient solutions (people, processing, and tooling) to deliver increased automation.
- You know about developing process efficiency and common ways in which processes are optimised. You can support specific activities to improve development processes. You can spot or identify obvious deficiencies.
- Has the skill to independently support and maintain a product.
- You know how to manage service components to ensure they meet business needs and performance targets.
- Maintain and develop strong working relationships with colleagues and other stakeholders.
- Attend and participate major incident calls.
- Undertake ‘on-call’ responsibilities as part of the team.