Application Operations Engineer

Description:

As part of the Service Delivery Department, you will be responsible for ensuring that the IT systems used in staging and production are correctly deployed, configured and supported. This key team will monitor the services and proactively recommend areas for improvement and action.

The role includes but is not limited to incident resolution, liaising with customers and other partners, problem, incident analysis and reporting, diagnosing the root cause and contributing to RCAs. Data interrogation is also a key part of the role for data queries. The applications supported are a mix of bespoke and industry standard systems hosted on infrastructure located on-premise and in the cloud.

About You

We'd expect that you’ll have relevant experience supporting, configuring, and maintaining systems in a production environment. Ideally you will have a background working in an application support team providing back-office application software support.

A basic technical background in MS SQL Server and confidence working with on-premise deployed applications is desirable although you will be supported by a team of technical consultants/DBAs to assist with integrations and more complex database tasks.

Key Skills & Experience
 

• SQL Scripting
• ITIL Incident, Problem, Service Request and Change Management
• Working with Microsoft Windows 2008, 2012 and 2016
• Firewall, Network & Load-Balancing knowledge
• System Metrics Gathering
• Deploying and Configuring Microsoft .Net Applications
• IT Security
• Understanding of Cyber security concepts, including threats, vulnerabilities, security operations, encryption, boundary defence, authentication, and risk management
• Successfully contributed to continuous process improvement initiatives and automation activities.
• Understanding of Networking & common protocols.
• Understanding of Kanban, ITIL and service Management fundamentals
• Familiarity with Atlassian toolset (Confluence, Jira)
   

Desirable Skills & Experience
 

• Microsoft PowerShell
• Knowledge of Cloud Technologies
• Working in a High-Pressure Environment
• CI/CD components and process design