Description:
We are seeking a highly motivated and skilled Application Engineer to join our dynamic team at Hertfordshire County Council. As an Application Engineer, you will play a crucial role in the design, development, testing and implementation of our cutting-edge software solutions. If you have a passion for technology, enjoy solving complex problems, and thrive in a collaborative environment, we want to hear from you. We are looking for the kind of person who can see a problem from all angles.
Your responsibilities will include:
- Provide the first contact support for business applications. The role includes receipt and processing, or escalation of, application change requests.
- Provide first stage diagnosis of application problems and either resolve or escalate to other members of the team.
- You will conduct thorough testing to ensure proper functionality and participate in code reviews to improve overall quality and maintainability.
- You have responsibility for maintaining and upgrading legacy applications and managing integrations with existing internal and external applications.
- Work with the customer to identify and challenge business requirements, translate them to technical specifications and recommend solutions.
- Design, develop, document, analyse, create, test, and modify web applications, programs, and integrations.
- Record all activity for inbound incidents and service requests, ensuring that anything that is escalated contains full details, has the correct category and sub-category designation and is correctly prioritised.
- Contribute to the maintenance of the Knowledge Management System.
- Liaise with incident, problem and change management team members.
- Maintain good all-round knowledge of industry trends as well as current and emerging technologies.
Additional Information
- Provide advice and guidance to Junior Application Developers.
- Liaise with Project Managers, Technical Architects and Business Analysts on project briefs.
If you want to be the primary focus of working on projects, overseeing the completion of service requests and the resolution of incidents in line with service level agreements, then this is a unique chance to join Hertfordshire County Council.
Required Skills
- 3+ years’ experience of developing using JavaScript
- 3+ years’ experience of developing using HTML and CSS
- Advanced knowledge of writing SQL statements
- Awareness of web accessibility standards (WCAG2.1)
- Familiarity of source code control (e.g., Git)
- Experience of supporting and maintaining applications in a live environment