Aftersales Team Leader

Description:

TELL ME MORE ABOUT THE ROLE Focused on managing and developing the Company’s aftersales provision via its established dealer partners, the role will coordinate and assist the day-to-day activities of a field based technical product support team and office-based parts team. Adding further value to the manufacturer-dealer relationship, other key responsibilities will centre on the management of aftersales training requirements, parts stocking levels, service and warranty procedures. The role requires a proactive attitude, ability to form effective working relationships with remote teams and an excellent understanding of how to optimise the dealer relationship, devising additional tools and systems to ensure the end user experience is consistently first class. Office-based with some travel, the role reports to the Managing Director and will provide regular reports on the Company’s aftersales performance.

WHAT QUALITIES AND EXPERIENCE DO I NEED?

• From a technical or engineering background within the agricultural machinery sector, you’ll be motivated by providing high standards of customer service through robust, easy to use aftersales systems
• Experience of working with dealers and an in-depth understanding of the manufacturer-dealer relationship is a key requirement
• You’ll have well-developed interpersonal and communication skills, a helpful attitude to problem solving and be flexible in reacting to time sensitive situations
• You’ll have excellent IT skills including MS Office and CRM systems, and be familiar with online technical, parts and warranty systems
• Team oriented, you’ll be experienced in managing and developing people
• You uphold high professional standards, which are reflected in the culture you enthuse in your colleagues, you understand the importance of customer satisfaction and can react to escalated customer issues in a timely manner
• A full UK driving licence is required, you’re comfortable with regular travel (occasionally overseas) and reside in or be prepared to relocate to the East of England