Administration Assistant And Receptionist

Description:

Duties & responsibilities:

An exciting opportunity has arisen within the Administration Team of NHS Lothian, Royal Edinburgh and Associated Services (REAS). This service incorporates all areas within the Royal Edinburgh Hospital including Mental Health Assessment Service (MHAS). The Reception Team cover a wide ranging and varied administrative workload required supporting all the services and ensuring safe and efficient running work required. The post holder will be required to work the following shifts (0700-1500HRS / 1100-1900HRS / 1500-2300HRS / 2300-0700HRS) Monday to Sunday on a rotational basis and in relation to service requirements. The role requires excellent customer service skills, a professional and positive approach to completing daily duties and operational needs, day to day administration within wards, dealing with incoming calls and enquiries for vulnerable patient group, other health professionals and third-party sectors.

Key requirements:

• A friendly manner with good, appropriate interaction evident. Evidence excellent written and verbal communication skills, with the ability to empathise.
• Demonstrates the ability to develop and maintain positive working relationships with colleagues and patients. Is highly motivated and adaptable to change and have a flexible approach and attitude to covering shifts, in order to support service demand.
• Be able to work independently or part of a team and demonstrative a good level of initiative.
• Demonstrate experience of working under pressure and in stressful situations