Account Manager Or Campaign Manager

Description:

Direct Recruitment is offering a unique and exciting opportunity for an experienced Account Manager or Campaign Manager with strong CRM expertise to join their Customer Engagement agency team for a 3-month client-side secondment, with an immediate start and potential for extension.

This fixed-term contract will see you working on-site at the client’s office (SE1) for 2 days per week, directly embedded within a busy marketing team. You will be responsible for the day-to-day management of CRM campaigns, contributing to the delivery of effective cross-sell strategies aimed at converting existing customers into multi-service subscribers.

This hands-on role requires strong organisational abilities, excellent communication skills, and a proactive approach to liaising with stakeholders across the client business. You will be the critical link between the client and agency teams, ensuring that all projects run smoothly across Email, Online, SMS/MMS, and Direct Mail (DM) channels.

Key Responsibilities:

✅ Manage the end-to-end delivery of CRM campaigns, ensuring successful project execution across multiple channels, including Email, Online, SMS/MMS, and Direct Mail.
✅ Act as the day-to-day client contact, maintaining clear and confident communication while managing expectations.
✅ Collaborate closely with internal agency teams (Planning, Creative, Production) to brief projects, oversee creative development, and manage timelines.
✅ Work directly with client stakeholders to align campaign goals and ensure campaigns meet business objectives.
✅ Independently lead small to medium-sized projects, managing multiple stakeholders and timelines.
✅ Ensure smooth processes from initial briefing through to final creative delivery, with a focus on high attention to detail.
✅ Maintain strong relationships with both client teams and third-party suppliers, acting as a trusted project manager.

Key Skills & Knowledge:

✔️ Proven experience at Account Manager level or an experienced Senior Account Executive ready to step up.
✔️ Agency experience is essential, ideally in a CRM or customer engagement focused role.
✔️ Solid understanding of CRM campaign development across Email, Online, SMS/MMS, and Direct Mail.
✔️ Telecommunications experience is a plus but not essential.
✔️ Strong ability to manage timelines, briefs, creative feedback, and stakeholder communications.
✔️ Excellent organisational skills, with the ability to juggle multiple projects and communicate effectively with internal and external teams.
✔️ Calm, confident communicator who can actively listen, problem-solve, and build trusted relationships.
✔️ Proven project management track record, including scoping, resource planning, and timeline management.