Description:
There will be close collaboration with all teams across the client account including a network of freelancers and other agencies the client appoints for different stages of their advertising materials production.
Responsibilities:
Communication
- The key day-to-day contact for the client & their agencies across Moving Image projects (inclusive of broadcast, digital and social production)
- Own regular status updates and communications with clients
- Define scope and approach, setting and managing expectations
- Understand client’s needs to maintain high satisfaction levels
- Ensure awareness of timelines and deliverables on projects
- Ensure a clear understanding of the production brief, deliverables and timeline for each project
Collaboration
- Demonstrate strong collaboration skills with internal agency teams and key external partners to ensure quality and adherence to production guidelines
Process
- Manage small to medium projects independently, from initiation through to completion
- Work with cross-functional teams in a time sensitive agency environment
- Manage client objectives, budget, expectations, deliverables and timelines
- Keep projects on track through clear task lists, timing schedules, risk register, trackers, status and contact reports, communicating any changes to relevant parties
- Identify potential project risks and if needed, escalate to SAM/SCM
- Liaise with all relevant parties to obtain schedules, briefs, assets, technical specifications etc
- Prepare cost estimates for Campaign Lead approval & record details on internal trackers
Financials
- Own project budget and tracking of all ongoing costs throughout project lifecycle, reconcile estimates to actuals on all projects, and resolution of budget discrepancies between disciplines, vendors and clients
- Manage POs, financial reporting, tracking, billing against all project budgets
Requirements:
- Experience managing international accounts in 5+ markets with multiple stakeholders
- An understanding of marketing and production implementation processes across key channels such as TV, social, print, digital etc
- Understanding of the production and the creative development process, content production, technology, quality assurance testing and marketing methodologies
- Ability to manage small projects with varying components, demonstrable ability to deliver on time and on budget
- Experience of managing client relationships
- A professional, calm, approachable demeanour
- Strong written and verbal communication
- An appreciation for how great work gets done and a commitment to ensuring flawless execution and delivery
- Proficiency with Microsoft Excel, PowerPoint / Keynote, wireframing / workflow tools, online project management / collaboration / ticketing tools e.g. JIRA, Smartsheet, Trello, Miro etc