Account Manager

Description:

Gartner for Customer Service and Support Leaders is hiring for a growth focused Account Executive to join their high-performing team! Forward-looking customer service and support organizations are shifting from a reactive strategy designed to limit costs to a predictive strategy that delivers additional value to customers.

These organisations are on the road to becoming a value-driven function and CSS leaders are balancing personalization with privacy, accounting for machine customers and aiming to fully capture the voice of the customer.

Our Account Executives are responsible for the engagement with C Level stakeholders within Large Enterprise organizations. These roles are individual contributor with a personal target, based on both retention and upsell. Our Account Executives are paid on both renewals and new business.

What you’ll do as an Account Executive:

As an experienced sales professional, you’ll partner with existing Gartner clients, leveraging internal subject matter experts, to address their most critical priorities. By becoming a true partner to your clients, you’ll identify opportunities for account retention and growth through contract expansion, introducing new services and products. Clients of the large enterprise sales team have $1B+ in annual revenue and include 77% of the Global 500.

• Quota of circa $1.5m USD in contract value in over, managing 10 – 15 large enterprise accounts.

• Partnering with C-Level executives to develop and implement effective, enterprise-wide strategies

• Guide customer satisfaction, account retention and growth by collaborating with clients and internal Gartner teams

• Own forecasting and account planning on a monthly/quarterly/annual basis