Description:
To create long-term, trusting relationships with our key customers delivering the best of service across a variety of projects. We cover print, POS and promotional product services.
Key Responsibilities And Accountabilities
- Ensure customer service is a top priority. Identify and resolve all issues relating to customers within Standard guidelines.
- Provide professional presentations to customers.
- Based on customer briefs initiate all product development and source new concepts in collaboration with the Operations team.
- Maintaining and updating database of local suppliers and managing the relationships
- Liaise with suppliers and have strong negotiation skills
- Process orders and invoices
- Ensure all orders are tracked and reported against set contractual obligations
- Produce accurate customer quotations and ensure quality samples and artwork for proposals.
- Communicate order status to all departments to ensure timely delivery of orders.
- Participate in industry trade shows to develop and maintain business relationships, improve product knowledge and identify opportunities to increase sales.
- Develop and maintain accurate, legible customer files.
- Submit all requested reports including but not limited to customer meeting reports, forecasts and monthly sales reports to the Sales Manager in a timely fashion.
Skills Required
- Experience in the promotional goods / print management / POS materials
- Experience in Project Management needed
- To have a strong team attitude
- Excellent oral and written communication skills
- First class, effective organisational skills
- A pro-active approach to managing projects
- Experience of working as part of a team
- A keen eye for detail and an understanding of budget restraints
- Ability to work under pressure whilst maintaining a cool outlook
- A personable and professional character that will allow you to build client rapport
- The confidence to give clients trust in your work
- Excellent knowledge of MS Office particularly power point and excel
- Excellent problem solving ability
- Enthusiastic and passionate
- Good time-management skills